appTaxi is a smartphone app for requesting a taxi in a few simple taps, available for iOS and Android.
How much does appTaxi cost?
The use and download of the appTaxi app are totally free. Requesting a taxi using the app is free for the customer, with no extra fees going to appTaxi. There could be a supplement to the fare payable to the driver should the local administrative authorities of transport by taxi require this by law.
After downloading the app, follow the instructions and insert the datails requested. You will receive a code by sms, which you then insert in the app to verify the number you have registered. You will also receive a code via email, which you also insert in the app to verify your email address.
How can I modify my mobile number in appTaxi?
Every profile is created by linking to a telephone number. If you have to modify your number, you will have to create a new profile. Delete the active profile and proceed with a new registration.
How can I modify my email address in appTaxi?
If you have to modify your email address, go to your profile and click on the pencil in the email field. Type in the new address, wait for the code you will receive by email, and insert it in the app.
appTaxi finds your position and identifies your address on Google Maps. By clicking on “Call taxi” you can configure your trip by selecting the necessary information, the type of payment and the characteristics of your taxi. When you have finished, click on “Confirm”. appTaxi will connect to the radiotaxi service and request the closest taxi to you. Once appTaxi has found your taxi, it will inform you of the waiting time in minutes.
Can I cancel a request for a taxi?
Sure! If you need to cancel a request, click on “Cancel” immediately.
Sure! With appTaxi, if you set the starting point and the destination, you get three prices calculated on the basis of different traffic levels.
Why does the price I have paid not correspond to the estimated price?
The prices you got are estimated prices calculated according to the parameters provided by third party maps, which might not consider the preferential lanes or other unpredictable costs. They must therefore be considered indicative.
Sure! With appTaxi you can use filters to order the taxi best suited to your needs. In the “Configure your order” section, you can select the number of passengers, request the transportation of animals, arrange transport for the disabled, or choose a hybrid or electric vehicle etc.
Sure! Once you have configured your trip, before confirming your request, click on the blue heart in the top right of the configuration screen. This will save your trip in Favourites and you can repeat it by going to the Favourites section of the Menu when you need it.
To enable in-app payment, you must first register your credit card in the “Payment Management” section of appTaxi. To activate this section, first you have to type in a four digit PIN, then you can register your credit card.
How many credit cards can I register in appTaxi?
You can register several credit cards: using different aliases, you can differentiate your credit cards and insert more then one, a private one or a business one. During the check-out phase you can choose which credit card to pay the fare with.
Why have I been charged €0,50 after registering my credit card?
When you register a credit card in appTaxi we put through an authorization of €0,50 in order to check that you have inserted a valid credit card. This is just a preauthorization, and the money will be returned to your account in a few days.
Is in-app payment secure?
In-app payment is provided by BancaSella, our italian partner and national leader in e-commerce. Thanks to iframe and tokenization services, appTaxi guarantees maximum security as the financial data are entered directly into BancaSella servers and the tokens generated are eclusive to appTaxi.
If you have a loyalty card from one or more of appTaxi’s partner programs, enter the “Loyalty card” section of the Menu and type the card number in the appropriate section, being careful to insert it correctly. Enable the card and save the configuration.
To earn miles and points you have to request and pay for the taxi ride with the app. Register a valid credit card, then register your loyalty card and enable them. For every in-app payment you will receive miles or points according to the terms and conditions of the different Partner Loyalty Programs. Visit the pages dedicated to our Partner Programs on our website!
I have not receive the points I am due for my fare, what can I do?
Points can be transferred in one solution or for every fare. If you have yet to receive the points you are due one month after your trip, please contact us.
When you call a taxi and the app finds your position by GPS, check that it is correct before confirming your request. Even GPS is wrong at times! Remember to use the Note field to insert any landmarks that may help the taxi driver to find your position easily, like bars, bookshops, crossroads etc.
Create a coupon in the appropriate section in appTaxi. When the time comes to pay the fare, share the five digit code with the taxi driver. The voucher authorizes you to not pay the fare and to charge it to your company’s account.