FAQ
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- Request
- Satispay
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As a security measure imposed by PSD2 (European directive on digital payments), your bank may ask you to verify your identity to register your payment card in appTaxi or to pay for your taxi ride.
In-app payment with appTaxi is provided through N&TS GROUP, the Italian PCI-DSS compliant partner and leader in national e-commerce. Thanks to tokenization services, appTaxi guarantees maximum security as financial data is directly entered into N&TS GROUP servers and the generated token is exclusively linked to appTaxi.
To get a tax invoice for your taxi ride, you need to request it directly from the driver at the end of the service. The driver, being an independent carrier with their own VAT number, is the only one who can issue the invoice for the transportation service.
Please note that the digital receipt provided by appTaxi serves as proof of payment, but cannot replace the electronic invoice.
If you’re a business and want an automatic and centralized solution for invoice management, you can consider subscribing to a subscription agreement.
Yes, with appTaxi you can choose the taxi’s features based on your needs, when the local service allows it. After clicking “Call taxi now”, you’ll access the “Your ride details” section. Here you can:
- Select the payment method
- Add a note for the driver
- Set filters for the taxi, such as:
- Number of passengers
- Pets
- Car type
- Luggage
- Choose an electric or hybrid vehicle
Using these options, you can request a taxi that best meets your needs.
Yes. If you no longer need the taxi, cancel the request as soon as possible directly from the app within the indicated time frame.
Using appTaxi is completely free. There are no extra costs for sending a taxi request through the app: you will only pay the cost of the ride. Payment can be made directly to the driver or, if you prefer, through the payment methods available in the app.
Keep in mind that in some cities there may be fare surcharges, set by the relevant authorities, for rides booked via app or phone. In these cases, the surcharge amount is not determined by appTaxi, but by local taxi service regulations.
To link your Satispay account to appTaxi, follow these simple steps:
- Open the appTaxi app.
- From the main menu, select “Wallet”.
- Click on “Add payment method”.
- Choose the Satispay option and follow the instructions provided: you will be redirected to the Satispay app.
- Authorize appTaxi to make “Automatic payments” on Satispay. By clicking “Authorize”, the connection will be complete.
In Florence, the easiest and fastest way to call a taxi is to use the dedicated appTaxi app, or contact the 24-hour dispatch center by phone at 055 4242. Official taxi vehicles are white.
When you’re waiting for your taxi, you might receive a call from a private number. This is done to protect the privacy of both the passenger and the driver. If you get a call like this, we recommend answering: it’s likely the driver trying to get directions to reach you.
If the GPS detects an incorrect location, follow these simple steps to solve the problem:
- Before confirming your request, check that the pin on the map exactly matches your current location.
- If the pin isn’t accurate, you can manually enter the desired address.
- In the “Notes” field, add visible landmarks that can help the taxi driver find you, such as bars, house numbers, or intersections.
Remember that GPS can also make mistakes, so it’s important to always verify your location before proceeding with your taxi request.
Absolutely! After you book your taxi and receive the estimated wait time, a countdown will start. Once the countdown ends, you’ll be able to see the taxi moving toward you on the map.
To enable in-app payments, you need to register your credit card in the “Wallet” section within appTaxi.
At the end of the ride, the taxi driver will tell you the amount shown on the taximeter. You must enter this amount in the app and send it to the driver for confirmation. The transaction is only completed once the driver accepts it.
When you register a credit card on appTaxi, a €0.01 authorization is made. Although it looks like a charge, this transaction is used solely to verify the validity of the payment method. It is important to note that the amount is not actually charged, but released within a few days.
Yes, you can receive a receipt for your ride using appTaxi. If you pay through the app, you’ll automatically receive a digital receipt via email. If you’ve entered your VAT number in your profile, it will be included in the receipt to make your accounting easier.
If you choose to pay the driver directly instead, you’ll need to request the receipt directly from the driver.
You can register up to two credit or debit cards. During the checkout process, you’ll be able to quickly select which card to use to charge the ride cost.
Yes, you can save your favorite addresses or places on appTaxi. This feature allows you to request a taxi more quickly for the routes you use most often. You can store up to six favorite locations.
To earn loyalty points with appTaxi, follow these simple steps:
- Request and pay for your taxi directly through the app.
- Make sure to register a valid credit card.
- Enter your loyalty card details correctly in the dedicated section.
Every time you make an in-app payment, you will receive points based on the conditions of the various Partner Loyalty Programs. For more information, visit the Fidelity pages on our website.
If you didn’t receive the points for a ride, check the crediting timeframes of the partner program on our website and, if necessary, contact support by writing to support@apptaxi.it.
To get the Satispay bonus with appTaxi, follow these simple steps:
- Download the Satispay app on your device.
- During registration, enter the promo code APPTAXI15, reserved for users who are not already signed up for Satispay.
- Complete your registration and use the service for your first taxi ride.
The bonus will be credited to you at the end of your first ride.
To register a loyalty card from appTaxi’s Partner Programs, follow these simple steps:
- Access the Fidelity section from the main menu.
- Select the programs you’re interested in.
- Enter your card codes carefully, making sure they’re correct.
- Save the configuration.
If you participate in more than one loyalty program, remember to set your preferred program each time you make a payment, so that points are credited correctly.
You can check it in the Bookings section of the Menu. If you have an active booking, you’ll also see a red dot in the top right of the app’s home screen as a reminder.
appTaxi geolocates your position on Google Maps and identifies your address, or you can type in your starting address. Type in your destination and click on “Call taxi now”: you can configure your ride by selecting all the necessary information, the payment method, the characteristics of your taxi and any notes for the driver. In addition, you can get an approximate estimate of your route. Once the request is finished, click on “Confirm and call now”. appTaxi will connect to the radio taxi center and request the nearest available taxi to your position. Once the ride is assigned, the waiting minutes, your taxi’s ID code, the type of vehicle and the license plate will be communicated to you via the app.
The final price may differ from the initial estimate for several reasons. Estimates are based on maps and traffic data provided by third parties and are therefore purely indicative.
The taximeter calculates the actual fare based on the route actually taken, taking into account various factors, including:
- Detours due to traffic.
- Construction sites or roadworks in progress.
- Municipal surcharges for luggage, holidays, or night rides.
- Unplanned intermediate stops.
Additionally, the estimated price range may not consider preferential lanes or unforeseen costs, such as the route taken by the nearest taxi to reach your destination. Therefore, we invite you to consider the estimates as indicative.
Calling a taxi with appTaxi is simple:
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Open appTaxi, check the detected address or enter your pickup location and, if you like, add your destination too.
- The destination isn’t mandatory, but it can be useful to get an estimated fare for the ride.
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Configure your ride according to your preferences:
- payment method
- taxi features (e.g. accessible vehicle, pet-friendly)
- notes for the driver
- Request your taxi.
Once your request is received, appTaxi finds the nearest available taxi through our local partner and gives you the arrival time, taxi ID, license plate, and assigned vehicle.
Enter the starting address and destination and click on “Book”. Decide the date and time of your request and click on “Confirm”. Click on “Next” and proceed with the configuration of your ride with the necessary information. To book a ride in advance, you must have registered a valid payment method.
Commonly known as a “booking”, it is actually a “deferred activation call”, meaning the taxi request is entered, and then assigned to the nearest driver, about ten minutes before the time requested by the customer. The taximeter takes this time into account.
To delete your account and erase all your data from appTaxi, follow these steps:
- Go to Menu → Profile and delete your profile — all registered payment methods will also be automatically removed
- Uninstall the app
Within 30 days, all your data will be deleted from our servers.
⚠️ This action is irreversible. Before proceeding, make sure you don’t have any pending rides.
Have you already uninstalled the app without deleting your profile first? Contact our customer support at support@apptaxi.it to request data deletion in accordance with GDPR.
appTaxi operates in compliance with Law No. 21/92, which regulates access to taxi services and prohibits the pre-assignment of rides to a specific driver. For this reason, the scheduled request feature works differently from a simple direct booking.
You indicate the pickup location, desired time, and any notes. This information is saved in the dispatch system without being assigned to any taxi driver. At the appropriate time—calculated in advance by proprietary algorithms—the request is entered into the regular ride flow, making it available to all drivers on duty at that moment.
As soon as a taxi accepts the ride, you receive an immediate notification with the vehicle code and estimated minutes to arrival.
Of course. From the Menu, go to your profile and fill in the VAT Number field. Once saved, it will automatically appear on all digital receipts you receive via email for rides paid in-app. This will be useful for business accounting and expense reporting.
Yes, appTaxi is available in over 50 Italian cities through the ITN network and is also available in Spain and Portugal thanks to the TaxiForce network. To see the cities where appTaxi is available, check the dedicated page.
With appTaxi, you have several payment options available:
- In-app: you can use a credit card (Mastercard, Visa, American Express), Satispay, or Apple Pay.
- On board: payment can be made directly to the taxi driver, either by card or in cash.
- Business account: companies with an active business account can pay via the appTaxiPay or Globix corporate agreements.
You can update your email in appTaxi directly from your profile in a few steps:
- Go to Menu → Profile
- Tap “Edit your profile”
- Enter your new email address
- Receive the verification code via email and enter it in the app
appTaxi works exclusively with licensed taxi drivers. Fares follow the meter regulated by local authorities: no surge pricing, no dynamic pricing. This means transparent fares, vehicles insured for public hire transport, and professional drivers. Ride-sharing or ride-hailing services in Italy operate with NCC (Private Hire) drivers who are subject to different regulations.
Thanks to ITN Italian Taxi Network, appTaxi is active in over 50 Italian cities, including Milan, Rome, Florence, Naples, Venice, Bologna, Palermo, Catania, Padua, Verona, Bergamo, Brescia, Trieste, Cagliari, and many others. The complete and updated list can be found on the Coverage page https://apptaxi.it/copertura/ The network is constantly expanding with new cities.
appTaxi is the free app to call, book and pay for taxis directly from your smartphone, available for Android and iOS. It’s part of ITN Italian Taxi Network and lets you request a taxi in over 50 Italian cities, track the arriving vehicle on the map in real time and pay for your ride with credit card, Apple Pay, Satispay, business account or directly to the driver.
Registration only requires your mobile number and an email address:
– Download the app from the Android or iOS store and open it
– Enter your mobile number
– Receive the verification code via SMS or WhatsApp and enter it in the app
– Enter your email
– Receive the verification code and Terms and Conditions via email, accept them and confirm
Once registered, you can immediately request a taxi.
To complete your profile (payment method, name, VAT number), go to Menu > Profile.
In appTaxi, each account is linked to the mobile number used during registration, which cannot be changed directly.
To use a different mobile number in appTaxi, you need to create a new account:
- Go to Menu → Profile
- Delete your current account
- Register again with your new phone number
⚠️ By deleting your account, you will lose the data associated with your current profile.
