FAQ
- Account
- Account and profile
- appTaxiPay
- Book
- Booking
- Bookings
- Business
- Coverage
- Estimate
- Fares
- Fidelity
- General
- How it works
- Invoice
- ITN
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- Miscellaneous
- No show
- Payment
- Privacy
- Problems
- Receipt
- Registration
- Request
- Satispay
- Tips
- Venice
As a security measure imposed by PSD2 (European directive on digital payments), your bank may ask you to verify your identity to register your payment card in appTaxi or to pay for your taxi ride.
In-app payment with appTaxi is provided through N&TS GROUP, the Italian PCI-DSS compliant partner and leader in national e-commerce. Thanks to tokenization services, appTaxi guarantees maximum security as financial data is directly entered into N&TS GROUP servers and the generated token is exclusively linked to appTaxi.
To get a tax invoice for your taxi ride, you need to request it directly from the driver at the end of the service. The driver, being an independent carrier with their own VAT number, is the only one who can issue the invoice for the transportation service.
Please note that the digital receipt provided by appTaxi serves as proof of payment, but cannot replace the electronic invoice.
If you’re a business and want an automatic and centralized solution for invoice management, you can consider subscribing to a subscription agreement.
Yes, with appTaxi you can choose the taxi’s features based on your needs, when the local service allows it. After clicking “Call taxi now”, you’ll access the “Your ride details” section. Here you can:
- Select the payment method
- Add a note for the driver
- Set filters for the taxi, such as:
- Number of passengers
- Pets
- Car type
- Luggage
- Choose an electric or hybrid vehicle
Using these options, you can request a taxi that best meets your needs.
Yes. If you no longer need the taxi, cancel the request as soon as possible directly from the app within the indicated time frame.
Using appTaxi is completely free. There are no extra costs for sending a taxi request through the app: you will only pay the cost of the ride. Payment can be made directly to the driver or, if you prefer, through the payment methods available in the app.
Keep in mind that in some cities there may be fare surcharges, set by the relevant authorities, for rides booked via app or phone. In these cases, the surcharge amount is not determined by appTaxi, but by local taxi service regulations.
To link your Satispay account to appTaxi, follow these simple steps:
- Open the appTaxi app.
- From the main menu, select “Wallet”.
- Click on “Add payment method”.
- Choose the Satispay option and follow the instructions provided: you will be redirected to the Satispay app.
- Authorize appTaxi to make “Automatic payments” on Satispay. By clicking “Authorize”, the connection will be complete.
When you’re waiting for your taxi, you might receive a call from a private number. This is done to protect the privacy of both the passenger and the driver. If you get a call like this, we recommend answering: it’s likely the driver trying to get directions to reach you.
If the GPS detects an incorrect location, follow these simple steps to solve the problem:
- Before confirming your request, check that the pin on the map exactly matches your current location.
- If the pin isn’t accurate, you can manually enter the desired address.
- In the “Notes” field, add visible landmarks that can help the taxi driver find you, such as bars, house numbers, or intersections.
Remember that GPS can also make mistakes, so it’s important to always verify your location before proceeding with your taxi request.
Absolutely! After you book your taxi and receive the estimated wait time, a countdown will start. Once the countdown ends, you’ll be able to see the taxi moving toward you on the map.
To enable in-app payments, you need to register your credit card in the “Wallet” section within appTaxi.
At the end of the ride, the taxi driver will tell you the amount shown on the taximeter. You must enter this amount in the app and send it to the driver for confirmation. The transaction is only completed once the driver accepts it.
When you register a credit card on appTaxi, a €0.01 authorization is made. Although it looks like a charge, this transaction is used solely to verify the validity of the payment method. It is important to note that the amount is not actually charged, but released within a few days.
Yes, you can receive a receipt for your ride using appTaxi. If you pay through the app, you’ll automatically receive a digital receipt via email. If you’ve entered your VAT number in your profile, it will be included in the receipt to make your accounting easier.
If you choose to pay the driver directly instead, you’ll need to request the receipt directly from the driver.
You can register up to two credit or debit cards. During the checkout process, you’ll be able to quickly select which card to use to charge the ride cost.
Yes, you can save your favorite addresses or places on appTaxi. This feature allows you to request a taxi more quickly for the routes you use most often. You can store up to six favorite locations.
To earn loyalty points with appTaxi, follow these simple steps:
- Request and pay for your taxi directly through the app.
- Make sure to register a valid credit card.
- Enter your loyalty card details correctly in the dedicated section.
Every time you make an in-app payment, you will receive points based on the conditions of the various Partner Loyalty Programs. For more information, visit the Fidelity pages on our website.
If you didn’t receive the points for a ride, check the crediting timeframes of the partner program on our website and, if necessary, contact support by writing to support@apptaxi.it.
To get the Satispay bonus with appTaxi, follow these simple steps:
- Download the Satispay app on your device.
- During registration, enter the promo code APPTAXI15, reserved for users who are not already signed up for Satispay.
- Complete your registration and use the service for your first taxi ride.
The bonus will be credited to you at the end of your first ride.
To register a loyalty card from appTaxi’s Partner Programs, follow these simple steps:
- Access the Fidelity section from the main menu.
- Select the programs you’re interested in.
- Enter your card codes carefully, making sure they’re correct.
- Save the configuration.
If you participate in more than one loyalty program, remember to set your preferred program each time you make a payment, so that points are credited correctly.
You can check it in the Bookings section of the Menu. If you have an active booking, you’ll also see a red dot in the top right of the app’s home screen as a reminder.
appTaxi geolocates your position on Google Maps and identifies your address, or you can type in your starting address. Type in your destination and click on “Call taxi now”: you can configure your ride by selecting all the necessary information, the payment method, the characteristics of your taxi and any notes for the driver. In addition, you can get an approximate estimate of your route. Once the request is finished, click on “Confirm and call now”. appTaxi will connect to the radio taxi center and request the nearest available taxi to your position. Once the ride is assigned, the waiting minutes, your taxi’s ID code, the type of vehicle and the license plate will be communicated to you via the app.
The final price may differ from the initial estimate for several reasons. Estimates are based on maps and traffic data provided by third parties and are therefore purely indicative.
The taximeter calculates the actual fare based on the route actually taken, taking into account various factors, including:
- Detours due to traffic.
- Construction sites or roadworks in progress.
- Municipal surcharges for luggage, holidays, or night rides.
- Unplanned intermediate stops.
Additionally, the estimated price range may not consider preferential lanes or unforeseen costs, such as the route taken by the nearest taxi to reach your destination. Therefore, we invite you to consider the estimates as indicative.
Calling a taxi with appTaxi is simple:
-
Open appTaxi, check the detected address or enter your pickup location and, if you like, add your destination too.
- The destination isn’t mandatory, but it can be useful to get an estimated fare for the ride.
-
Configure your ride according to your preferences:
- payment method
- taxi features (e.g. accessible vehicle, pet-friendly)
- notes for the driver
- Request your taxi.
Once your request is received, appTaxi finds the nearest available taxi through our local partner and gives you the arrival time, taxi ID, license plate, and assigned vehicle.
Enter the starting address and destination and click on “Book”. Decide the date and time of your request and click on “Confirm”. Click on “Next” and proceed with the configuration of your ride with the necessary information. To book a ride in advance, you must have registered a valid payment method.
Commonly known as a “booking”, it is actually a “deferred activation call”, meaning the taxi request is entered, and then assigned to the nearest driver, about ten minutes before the time requested by the customer. The taximeter takes this time into account.
To delete your account and erase all your data from appTaxi, follow these steps:
- Go to Menu → Profile and delete your profile — all registered payment methods will also be automatically removed
- Uninstall the app
Within 30 days, all your data will be deleted from our servers.
⚠️ This action is irreversible. Before proceeding, make sure you don’t have any pending rides.
Have you already uninstalled the app without deleting your profile first? Contact our customer support at support@apptaxi.it to request data deletion in accordance with GDPR.
appTaxi operates in compliance with Law No. 21/92, which regulates access to taxi services and prohibits the pre-assignment of rides to a specific driver. For this reason, the scheduled request feature works differently from a simple direct booking.
You indicate the pickup location, desired time, and any notes. This information is saved in the dispatch system without being assigned to any taxi driver. At the appropriate time—calculated in advance by proprietary algorithms—the request is entered into the regular ride flow, making it available to all drivers on duty at that moment.
As soon as a taxi accepts the ride, you receive an immediate notification with the vehicle code and estimated minutes to arrival.
Of course. From the Menu, go to your profile and fill in the VAT Number field. Once saved, it will automatically appear on all digital receipts you receive via email for rides paid in-app. This will be useful for business accounting and expense reporting.
Yes, appTaxi is available in over 50 Italian cities through the ITN network and is also available in Spain and Portugal thanks to the TaxiForce network. To see the cities where appTaxi is available, check the dedicated page.
With appTaxi, you have several payment options available:
- In-app: you can use a credit card (Mastercard, Visa, American Express), Satispay, or Apple Pay.
- On board: payment can be made directly to the taxi driver, either by card or in cash.
- Business account: companies with an active business account can pay via the appTaxiPay or Globix corporate agreements.
You can update your email in appTaxi directly from your profile in a few steps:
- Go to Menu → Profile
- Tap “Edit your profile”
- Enter your new email address
- Receive the verification code via email and enter it in the app
appTaxi works exclusively with licensed taxi drivers. Fares follow the meter regulated by local authorities: no surge pricing, no dynamic pricing. This means transparent fares, vehicles insured for public hire transport, and professional drivers. Ride-sharing or ride-hailing services in Italy operate with NCC (Private Hire) drivers who are subject to different regulations.
Thanks to ITN Italian Taxi Network, appTaxi is active in over 50 Italian cities, including Milan, Rome, Florence, Naples, Venice, Bologna, Palermo, Catania, Padua, Verona, Bergamo, Brescia, Trieste, Cagliari, and many others. The complete and updated list can be found on the Coverage page https://apptaxi.it/copertura/ The network is constantly expanding with new cities.
appTaxi is the free app to call, book and pay for taxis directly from your smartphone, available for Android and iOS. It’s part of ITN Italian Taxi Network and lets you request a taxi in over 50 Italian cities, track the arriving vehicle on the map in real time and pay for your ride with credit card, Apple Pay, Satispay, business account or directly to the driver.
Registration only requires your mobile number and an email address:
– Download the app from the Android or iOS store and open it
– Enter your mobile number
– Receive the verification code via SMS or WhatsApp and enter it in the app
– Enter your email
– Receive the verification code and Terms and Conditions via email, accept them and confirm
Once registered, you can immediately request a taxi.
To complete your profile (payment method, name, VAT number), go to Menu > Profile.
In appTaxi, each account is linked to the mobile number used during registration, which cannot be changed directly.
To use a different mobile number in appTaxi, you need to create a new account:
- Go to Menu → Profile
- Delete your current account
- Register again with your new phone number
⚠️ By deleting your account, you will lose the data associated with your current profile.
appTaxi operates in compliance with Law No. 21/92, which regulates access to taxi services and prohibits the pre-assignment of rides to a specific driver. For this reason, the scheduled request feature works differently from a simple direct booking.
You indicate the pickup location, desired time, and any notes. This information is saved in the dispatch system without being assigned to any taxi driver. At the appropriate time—calculated in advance by proprietary algorithms—the request is entered into the regular ride flow, making it available to all drivers on duty at that moment.
As soon as a taxi accepts the ride, you receive an immediate notification with the vehicle code and estimated minutes to arrival.
If you have a loyalty card from appTaxi’s Partner Programs, enter the Fidelity section accessible from the Menu and select the programs you are interested in. Register your cards, taking care to enter the codes correctly before saving the configuration. If you belong to more than one loyalty plan, remember to set your preferred program each time, to which points will be credited at the time of payment.
You can check it in the Bookings section of the Menu. If you have an active booking, you’ll also see a red dot in the top right of the app’s home screen as a reminder.
Check which email address you registered in appTaxi and check your spam or junk folder. If you can’t find the receipt, contact support by writing to support@apptaxi.it and providing the date, time, and city of the ride: we will resend it to you after verification.
If your account is blocked due to a no show, the app will guide you through the payment of the penalty fee the next time you log in. Once the payment is completed, access is restored immediately. If, however, you are unable to log in for other reasons or need assistance, please write to support@apptaxi.it. To pay the penalty fee, you must have a payment method registered in the app.
Taxi fares in Italy are regulated by municipal authorities and may include surcharges for: night rides, holidays, luggage, phone bookings, extra-urban routes, airports. These surcharges appear on the taximeter and are established by law, not by appTaxi. To find out the fares in your city, you can check the municipal website, the fare chart on board the taxi, or ask the driver.
The system applies a progressive management system: for the first no show, you will receive an informative notice, without any charges or blocks. Upon the second no show, your account will be blocked and you will no longer be able to use the app until the penalty is paid.
At the first no-show, meaning failure to appear at the pickup address and time without proper cancellation of the request, you receive a warning.
A no-show occurs when the taxi driver arrives at the pickup point and the passenger does not appear. A taxi is a public service vehicle, and improper use compromises its availability for other users. For this reason, appTaxi has introduced a dedicated policy to protect everyone.
After the second no-show, your account will be blocked and you won’t be able to use appTaxi until you settle your position by paying a penalty.
The penalty varies based on the type of request: €5 for a no-show on an immediate request, €10 for a no-show on a booking (deferred activation call). The higher amount for bookings reflects the greater organizational effort required by the taxi driver.
appTaxi has introduced the no-show system to protect the service: taxis are part of public transport, therefore a request that is not honored reduces the availability of the service for other users.
Your account may be blocked for two consecutive no shows (failure to show up for the requested taxi). In this case, the app will show you the penalty to be paid (€5 for an immediate request, €10 for a booking). After payment, your account will be reactivated. If you believe the block is an error, contact support@apptaxi.it.
Yes. You can add a VAT number to your profile so that it appears on the digital receipt sent via email after paying for your ride in the app.
No. The estimate is indicative, the final price is the one shown on the taximeter based on the ride actually taken.
Check that the departure address is correct before confirming your request. Add useful references for the taxi driver in the Notes (bar, house number, intersection). Answer calls from private numbers: it could be the driver needing to contact you. If you have an unexpected issue, cancel the ride from the app before the taxi arrives or call the call center promptly. For bookings, cancel with as much notice as possible.
Once you have completed the registration and made your first payment with the Satispay app, the bonus will be automatically added to your Satispay account balance and can be used for your next ride with appTaxi. More details on the Welcome Bonus program at this link: Welcome Bonus.
The driver sees the amount you entered and can confirm or decline it. If the amount doesn’t match the meter, the driver won’t confirm the transaction and you can correct it and send it again. If problems persist, contact support@apptaxi.it.
Of course, if you have a Satispay account you can link it to appTaxi to pay for rides.
No. Each municipality sets its own taxi fares (initial drop, rate per km, hourly rate, surcharges). The taximeter is configured according to the current municipal resolution. This is why the price for the same distance can vary between Milan, Rome, Naples, or other cities.
appTaxiPay is the appTaxi business solution designed for companies, professional firms, hotels, restaurants, and venues that want to offer their employees or clients taxi rides charged directly to the corporate account, with centralized monthly invoicing.
If you choose to pay in-app, at the end of the ride, enter the amount shown on the taximeter into the designated field and send it to the taxi driver for confirmation.
The app is available in nine languages: Italian, English, Spanish, German, French, Portuguese, Russian, Arabic, and Simplified Chinese.
Certainly. At the end of the ride, you can pay in cash or using the taxi driver’s card terminal. In this case, you won’t receive a digital receipt via email: the receipt must be requested directly from the driver.
Tipping in Italy is neither mandatory nor expected. If you want to recognize a service you particularly appreciated, you can round up the amount or leave a cash tip.
Yes. If you believe the no show was assigned in error (for example, the taxi driver did not arrive or went to the wrong address), please write to support@apptaxi.it indicating the date, time, pickup address, and the taxi call sign. The team will verify the details with the taxi dispatch center and, if the claim is justified, will remove the no show from your history or reactivate your account.
You can manage payment methods from the Wallet section of the app, adding or updating the ones you want to use for your rides.
To enable payments in appTaxi, you need to register your card in the Menu > Wallet section:
– access Wallet and set a 4-digit PIN of your choice (required to authorize payments)
– click on “Add payment method” > Credit card
– enter your card details in the secure N&TS Group form
– complete the 3D Secure verification requested by your bank
Once done, the card will be available as a payment method for all future rides.
Yes. Booking a taxi with appTaxi doesn’t require you to pay through the app: at the end of the ride, you can also choose to pay the driver directly, either with cash or card.
Yes. In the ride settings, under the Options section, you can select the hybrid or 100% electric vehicle option. Availability depends on the fleet present in the city where you are requesting the taxi.
Yes. The destination is not mandatory, however it is necessary to know the estimated route.
Yes. appTaxi is the only app in Italy that allows you to request both road taxis and water taxis in Venice, by selecting the desired type from the configuration screen.
The taxi driver receives the amount and verifies it. The transaction is only processed and the ride completed after their confirmation.
Yes. The correct procedure to delete your profile and data in appTaxi is as follows:
– delete the credit card associated with your account
– delete the profile from the “Profile” section
– uninstall the app. If you have made payment transactions in the last 48 hours, you will need to wait at least 24 hours before disconnecting your credit card.
After 30 days, all your data will be permanently deleted from our servers.
Alternatively, you can write to support@apptaxi.it to request deletion in accordance with the GDPR.
Your personal data is processed in compliance with the GDPR (EU Regulation 2016/679) and Italian privacy legislation. Your GPS location is used exclusively to locate the nearest taxi and is transmitted to the driver only for the purpose of the ride. Financial data is managed by N&TS Group and is never stored on appTaxi servers. For full details, you can consult the complete privacy policy at apptaxi.it/privacy-policy.
Of course! By setting the starting point and destination you get three different estimates calculated based on traffic.
The active loyalty program on appTaxi is CartaFreccia.
Partner companies have access to their own private area on apptaxipay.it, where they can consult trip details, download reports and statements, manage authorized users, and view issued invoices.
If your company is not yet affiliated, visit the dedicated page on our website and contact appTaxi to verify the activation of the business service.
First, set “Business account” as your default payment method in “Wallet”, then:
– request a taxi as usual
– if required, enter the charge code or job number provided by your company during payment
– send the amount to the driver
The ride is automatically charged to your business account and will be visible in the monthly invoiced statement.
If you didn’t receive the points for a ride, check the crediting timeframes of the partner program on our website and, if necessary, contact support by writing to support@apptaxi.it.
To earn loyalty points with appTaxi, follow these simple steps:
- Request and pay for your taxi directly through the app.
- Make sure to register a valid credit card.
- Enter your loyalty card details correctly in the dedicated section.
Every time you make an in-app payment, you will receive points based on the conditions of the various Partner Loyalty Programs. For more information, visit the Fidelity pages on our website.
Yes, with appTaxi you can choose the taxi’s features based on your needs, when the local service allows it. After clicking “Call taxi now”, you’ll access the “Your ride details” section. Here you can:
- Select the payment method
- Add a note for the driver
- Set filters for the taxi, such as:
- Number of passengers
- Pets
- Car type
- Luggage
- Choose an electric or hybrid vehicle
Using these options, you can request a taxi that best meets your needs.
As a security measure imposed by PSD2 (European directive on digital payments), your bank may ask you to verify your identity to register your payment card in appTaxi or to pay for your taxi ride.
To register a loyalty card from appTaxi’s Partner Programs, follow these simple steps:
- Access the Fidelity section from the main menu.
- Select the programs you’re interested in.
- Enter your card codes carefully, making sure they’re correct.
- Save the configuration.
If you participate in more than one loyalty program, remember to set your preferred program each time you make a payment, so that points are credited correctly.
To link your Satispay account to appTaxi, follow these simple steps:
- Open the appTaxi app.
- From the main menu, select “Wallet”.
- Click on “Add payment method”.
- Choose the Satispay option and follow the instructions provided: you will be redirected to the Satispay app.
- Authorize appTaxi to make “Automatic payments” on Satispay. By clicking “Authorize”, the connection will be complete.
Yes. If you no longer need the taxi, cancel the request as soon as possible directly from the app within the indicated time frame.
You can register up to two credit or debit cards. During the checkout process, you’ll be able to quickly select which card to use to charge the ride cost.
Entering your destination is useful for getting an estimated route and fare for your ride. Even though it’s not required, it provides valuable information that can help you plan your trip better.
When you register a credit card on appTaxi, a €0.01 authorization is made. Although it looks like a charge, this transaction is used solely to verify the validity of the payment method. It is important to note that the amount is not actually charged, but released within a few days.
Yes, you can receive a receipt for your ride using appTaxi. If you pay through the app, you’ll automatically receive a digital receipt via email. If you’ve entered your VAT number in your profile, it will be included in the receipt to make your accounting easier.
If you choose to pay the driver directly instead, you’ll need to request the receipt directly from the driver.
To get the Satispay bonus with appTaxi, follow these simple steps:
- Download the Satispay app on your device.
- During registration, enter the promo code APPTAXI15, reserved for users who are not already signed up for Satispay.
- Complete your registration and use the service for your first taxi ride.
The bonus will be credited to you at the end of your first ride.
When you’re waiting for your taxi, you might receive a call from a private number. This is done to protect the privacy of both the passenger and the driver. If you get a call like this, we recommend answering: it’s likely the driver trying to get directions to reach you.
In-app payment with appTaxi is provided through N&TS GROUP, the Italian PCI-DSS compliant partner and leader in national e-commerce. Thanks to tokenization services, appTaxi guarantees maximum security as financial data is directly entered into N&TS GROUP servers and the generated token is exclusively linked to appTaxi.
If the GPS detects an incorrect location, follow these simple steps to solve the problem:
- Before confirming your request, check that the pin on the map exactly matches your current location.
- If the pin isn’t accurate, you can manually enter the desired address.
- In the “Notes” field, add visible landmarks that can help the taxi driver find you, such as bars, house numbers, or intersections.
Remember that GPS can also make mistakes, so it’s important to always verify your location before proceeding with your taxi request.
Using appTaxi is completely free. There are no extra costs for sending a taxi request through the app: you will only pay the cost of the ride. Payment can be made directly to the driver or, if you prefer, through the payment methods available in the app.
Keep in mind that in some cities there may be fare surcharges, set by the relevant authorities, for rides booked via app or phone. In these cases, the surcharge amount is not determined by appTaxi, but by local taxi service regulations.
To get a tax invoice for your taxi ride, you need to request it directly from the driver at the end of the service. The driver, being an independent carrier with their own VAT number, is the only one who can issue the invoice for the transportation service.
Please note that the digital receipt provided by appTaxi serves as proof of payment, but cannot replace the electronic invoice.
If you’re a business and want an automatic and centralized solution for invoice management, you can consider subscribing to a subscription agreement.
Yes, you can save your favorite addresses or places on appTaxi. This feature allows you to request a taxi more quickly for the routes you use most often. You can store up to six favorite locations.
To enable in-app payments, you need to register your credit card in the “Wallet” section within appTaxi.
At the end of the ride, the taxi driver will tell you the amount shown on the taximeter. You must enter this amount in the app and send it to the driver for confirmation. The transaction is only completed once the driver accepts it.
Enter the starting address and destination and click on “Book”. Decide the date and time of your request and click on “Confirm”. Click on “Next” and proceed with the configuration of your ride with the necessary information. To book a ride in advance, you must have registered a valid payment method.
Commonly known as a “booking”, it is actually a “deferred activation call”, meaning the taxi request is entered, and then assigned to the nearest driver, about ten minutes before the time requested by the customer. The taximeter takes this time into account.
Registration only requires your mobile number and an email address:
– Download the app from the Android or iOS store and open it
– Enter your mobile number
– Receive the verification code via SMS or WhatsApp and enter it in the app
– Enter your email
– Receive the verification code and Terms and Conditions via email, accept them and confirm
Once registered, you can immediately request a taxi.
To complete your profile (payment method, name, VAT number), go to Menu > Profile.
Thanks to ITN Italian Taxi Network, appTaxi is active in over 50 Italian cities, including Milan, Rome, Florence, Naples, Venice, Bologna, Palermo, Catania, Padua, Verona, Bergamo, Brescia, Trieste, Cagliari, and many others. The complete and updated list can be found on the Coverage page https://apptaxi.it/copertura/ The network is constantly expanding with new cities.
You can update your email in appTaxi directly from your profile in a few steps:
- Go to Menu → Profile
- Tap “Edit your profile”
- Enter your new email address
- Receive the verification code via email and enter it in the app
appTaxi geolocates your position on Google Maps and identifies your address, or you can type in your starting address. Type in your destination and click on “Call taxi now”: you can configure your ride by selecting all the necessary information, the payment method, the characteristics of your taxi and any notes for the driver. In addition, you can get an approximate estimate of your route. Once the request is finished, click on “Confirm and call now”. appTaxi will connect to the radio taxi center and request the nearest available taxi to your position. Once the ride is assigned, the waiting minutes, your taxi’s ID code, the type of vehicle and the license plate will be communicated to you via the app.
The final price may differ from the initial estimate for several reasons. Estimates are based on maps and traffic data provided by third parties and are therefore purely indicative.
The taximeter calculates the actual fare based on the route actually taken, taking into account various factors, including:
- Detours due to traffic.
- Construction sites or roadworks in progress.
- Municipal surcharges for luggage, holidays, or night rides.
- Unplanned intermediate stops.
Additionally, the estimated price range may not consider preferential lanes or unforeseen costs, such as the route taken by the nearest taxi to reach your destination. Therefore, we invite you to consider the estimates as indicative.
Calling a taxi with appTaxi is simple:
Open appTaxi, check the detected address or enter your pickup location and, if you like, add your destination too.
- The destination isn’t mandatory, but it can be useful to get an estimated fare for the ride.
Configure your ride according to your preferences:
- payment method
- taxi features (e.g. accessible vehicle, pet-friendly)
- notes for the driver
- Request your taxi.
Once your request is received, appTaxi finds the nearest available taxi through our local partner and gives you the arrival time, taxi ID, license plate, and assigned vehicle.
To delete your account and erase all your data from appTaxi, follow these steps:
- Go to Menu → Profile and delete your profile — all registered payment methods will also be automatically removed
- Uninstall the app
Within 30 days, all your data will be deleted from our servers.
⚠️ This action is irreversible. Before proceeding, make sure you don’t have any pending rides.
Have you already uninstalled the app without deleting your profile first? Contact our customer support at support@apptaxi.it to request data deletion in accordance with GDPR.
With appTaxi, you have several payment options available:
- In-app: you can use a credit card (Mastercard, Visa, American Express), Satispay, or Apple Pay.
- On board: payment can be made directly to the taxi driver, either by card or in cash.
- Business account: companies with an active business account can pay via the appTaxiPay or Globix corporate agreements.
In appTaxi, each account is linked to the mobile number used during registration, which cannot be changed directly.
To use a different mobile number in appTaxi, you need to create a new account:
- Go to Menu → Profile
- Delete your current account
- Register again with your new phone number
⚠️ By deleting your account, you will lose the data associated with your current profile.
appTaxi works exclusively with licensed taxi drivers. Fares follow the meter regulated by local authorities: no surge pricing, no dynamic pricing. This means transparent fares, vehicles insured for public hire transport, and professional drivers. Ride-sharing or ride-hailing services in Italy operate with NCC (Private Hire) drivers who are subject to different regulations.
appTaxi is the free app to call, book and pay for taxis directly from your smartphone, available for Android and iOS. It’s part of ITN Italian Taxi Network and lets you request a taxi in over 50 Italian cities, track the arriving vehicle on the map in real time and pay for your ride with credit card, Apple Pay, Satispay, business account or directly to the driver.
Yes, appTaxi is available in over 50 Italian cities through the ITN network and is also available in Spain and Portugal thanks to the TaxiForce network. To see the cities where appTaxi is available, check the dedicated page.
Of course. From the Menu, go to your profile and fill in the VAT Number field. Once saved, it will automatically appear on all digital receipts you receive via email for rides paid in-app. This will be useful for business accounting and expense reporting.
Sure! After booking your taxi and receiving the estimated wait time, a countdown will start. Once the countdown ends, you’ll be able to see the taxi moving toward you on the map.
