Consulta nuestras preguntas más frecuentes (FAQ) (versión inglesa). Si no encuentras lo que estás buscando o necesitas ayuda, contacta con nuestro Support Center y uno de nuestros operadores podrá ayudarte.
appTaxi is a smartphone app for request a taxi in a few simple taps, available for iOS and Android.
How much does cost appTaxi?
The use and the download of the app appTaxi are totally free. The request of the taxi is free for the customer that have not to pay any compensation to appTaxi. There could be a supplement for the payment of the ride if it requested by the local administrative authorities of the taxi service by law.
After downloading the app, follow the instructions and insert the data requested. You’ll receive a code by sms, insert it in the app to verify the number you have registered. You’ll also receive a code via email, insert it in the app to verify your email address too.
How can I modify my telephone number in appTaxi?
Every profile is created starting with a telephone number. If you have to modify your number you have to create a new profile. Remove the actual profile and proceed with a new registration.
How can I modify my email address in appTaxi?
If you have to modify your email address, go to your profile and click on the pencil in the email field. Type the new address, wait the code you’ll receive by email and insert it in the app.
appTaxi tracks your position and your address on Google Maps. Clicking on “Call taxi” you can configure your ride selecting the necessary information, the type of payment and the characteristic of your taxi. When you have done, click on “Confirm”. appTaxi will connect to the radiotaxi and will request the closest taxi to you. When appTaxi will find your taxi, it will inform you the minutes of waiting.
Can I cancel a request of a ride?
Sure! If you need to cancel a request, click on “Cancel” immediately.
Sure! With appTaxi, if you set the starting point and the destination, you get three prices calculated on the basis of the traffic.
Why the price I have paid does not correspond to the estimated price?
The prices you got are a estimate prices calculated according to the parameters provided by third party maps, they might not consider the preferential lanes or or other unpredictable costs. They must be consider indicative.
Sure! With appTaxi you can use filters to set the taxi according to your needs. In “Configure your order” section you can select the number of passengers, the presence of animals, the transport of disabled people, an hybrid or electric vehicle etc.
Sure! After configuring your ride, before sending the request, click on the blue heart in the top right of the configuration screen. In this way your ride will be saved in Favourites and you can set it going in the Favourites section of the Menu when you need it.
To abilitate the in-app payment you have to register your credit card in the “Payment Management” section of appTaxi. To activate the section you first have to type a PIN of 4 numbers, then you can register your credit card.
How many credit cards can I register in appTaxi?
You can register more credit cards: using the Alias you can differentiate your credit cards and insert more then one, a private one or a business one. In the check-out step you’ll can choose with which credit card pay the ride.
Why after registering my credit card I have been charged of 0,50 €?
When you register a credit card in appTaxi we do an authorization of 0,50 € in order to check that you have insered a valid credit card. This is just a preauthorization, the money will be returned into your account in a few days.
The in-app payment is secure?
The in-app payment is provided by BancaSella, our italian partner and leader inthe national e-commerce. Thanks to iframe and tokenization services appTaxi guarantee the maximum security because the financial data are introduce in BancaSella servers exclusively and the token generated is only to appTaxi.
If you have a fidelity card of one or more appTaxi’s partner programs, enter the “Loyalty card” section of the Menu and type the card number in the appropriate field, being careful to insert it correctly. Enable the card and save the configuration.
To earn miles and points you have to request and pay the taxi ride with the app. Register a valid credit card, then register your fidelity card and enable it. For every in-app payment you’ll receive mile or points according to the terms and conditions of the different Partner Loyalty Programs. Visit the landing pages dedicated to the Partner Programs on our website!
I have not receive the accreditation of the points of my ride, what can I do?
The accreditations are done in one solution or for every ride. If within the following month from the ride you’ll not receive the accreditation, contact us.
When you call a taxi and the app tracks your position by the GPS, check that it is correct before confirming your request. The GPS could be wrong too! Rember to insert in the Note field every landmarks can help the taxi driver to find your position easily, like bar, libraries, crossroads etc.
Create a coupon in the appropriate section in appTaxi. Tell the five numbers code to the taxi driver when you have to pay the ride. The voucher authorize you to not pay the ride and to account to your company’s account.